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As part of our commitment to provide quality web hosting services, we are contacting you today to inform you of an upcoming maintenance that will affect your services. Please read the following details carefully.

Maintenance Type: Server Upgrade

Server Affected: Mocha

Date & Time: November 9, 2014 at 12:00AM EST.  

Important Details: This server will be undergoing a hardware upgrade. The single quad-core processor will be upgraded to dual (2) Xeon Hexa-core processors, we will also be upgrading drives and adding another hard drive to the RAID array, thus going from a 3 drive RAID5 configuration to a 4 drive RAID10 configuration. The amount of memory will remain the same at 24GB.  

During this upgrade all websites will be offline as the data is transferred to the new drives. A downtime window of 4-7 hours can be expected. If this window is exceeded we will update you via Twitter & Facebook.

We sincerely apologize for the inconvenience, however, this is a necessary upgrade in order to provide the resources to serve your WordPress sites optimally. 

Some FAQ:

Q: Will I lose data?

A: No. All information will be copied as-is.

Q: Will I still get email?

A: During the downtime you will not be able to send/receive email. Any email sent to you will be queued and then delivered when the server comes back online and email services started. You will not lose any email.

 If you have any questions or concerns, please feel free to open up a ticket with us from the dashboard at

Thursday, November 6, 2014

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